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Frequently Asked Questions[FAQs]:
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Q: What is InstantCallBack?
InstantCallBack.in initiate high quality Phone conversations between the website customers and and website owners.
Q: How Does It Work?
The customer clicks on the Instant Callback Button, enters his or her phone number, and clicks a button.
The link immediately triggers a call to a specific phone number at your company. Your sales or customer service representative answers, and the service informs them that they are being connected to a web site visitor.
Your company representative and your customer are immediately conferenced together and your staff can answer the visitor's question.
Q: Which Browsers Are Supported?
InstantCallBack.in is thoroughly tested to work in Microsoft Internet Explorer, Opera, Firefox and Safari. Other browsers will work, but these four are guaranteed.
Q: Are two phone lines needed?
No. Customers with only one line can request a call later and can be contacted at the time most convenient to them. Two phone lines will allow your customer to remain connected to the Internet while receiving the call, which is the way most serious web users are configured.
Q: What happens if my customer's line is busy?
Since the customer initiated the call, usually the customer's line will be free in expectation of the call. If the visitor is on the phone, your salesperson may get the customer's voice mail, at which point he/she can leave a message. If the customer's line is busy, your operator can select the auto redial feature or simply hang up and let the caller make another call.
Q: Is it easy to implement a Instant CallBack button on my site?
Very easy. The set up on your side can be done on-line. Once you fill out the on-line application and submit it, Instant CallBack will return a customized hyperlink and offer a choice of GIFs for you to use as call buttons on your site. Simply put the call buttons on your site and link them to the URL we give you and you are done with your setup! Instant CallBack will complete the set-up process in 1-2 business days.
Q: What happens if all my incoming lines are busy?
The visitor's call may go into your voice mail system if it is configured to answer when all lines are busy. If our system gets a busy signal from your phones, it will make four attempts at one-minute intervals and then abandon the call if it can't get through.
Q: Can I have multiple buttons on my site call different phone numbers?
Yes. We suggest you use multiple numbers to pinpoint the exact person who can best speak on the subject the visitor is reviewing on your web site. You can point to as many different numbers as you have buttons, or you can have many buttons all pointed to the same number. There is no fee for additional buttons.
Q: What special software or hardware is needed to use ICB by the customer or web site owner?
None! Only a phone line to receive the call is needed.

ICB SMS 2 CALL
Q: What is SMS2CALL?
InstantCallBack SMS2Call helps to connect Website Owneror their Call Centre or Sale Executive instantly with customer who has responded by SMS to your advertisements.

Q: HOW does it works?
• The customer types the SMS as suggested in the advertisement and sends it for request an InstantCallback.

• Now the InstantCallBack SMS2Call server builds a connection to the mobile number typed by thecustomer and connects the phone calls.

• The link immediately triggers a call to a specific phone number at your company. Your sales or customerservice representative answers, and the service inform them that they are being connected to customer.

• Your company representative and your customer are immediately conference together and your staff cananswer the visitor's question.
Q: What happens if all my incoming lines are busy?
No. Customers with only one line can request a call later and can be contacted at the time most convenient to them. Two phone lines will allow your customer to remain connected to the Internet while receiving the call, which is the way most serious web users are configured.

Voice Broadcasting:
Q: What is a VoiceSMS?
VoiceSMS is an answering machine, using a standard telephone handset for the user interface.It can use a centralized, computerized system rather than equipment at the individual telephone.
Q: How does it Works?

1. Record Your Voice Message

2. Upload list of Phone numbers that you would like to call

3. Schedule Voice Campaign

4. System will automatically call phone numbers and play your pre- recorded voice message.

Q: How can I use the benefit of this voice-messaging service?
To enjoy the Voice-messaging Services, just sign up as a user into this site and make your payment by cheque or draft so that you get enough credits to make voice calls.
Q: What is the purpose of dynamic Calls?
Dynamic Calls are usually beneficial to corporate business people like mobile connection providers, Banks etc. We can send same message to different persons even including their addresses,mobile numbers,bill details etc.
Q:What is Call Conferencing?
Two or more people can communicate directly using the call conferencing service. Here the credit for both the parties is deducted from the one who initiates the call.

Common:
Q: What is the duration of the pulse?
Pulse is of 30 seconds.
There is a 1 sec call-setup and 1 sec call-disconnect time which gets added to the call duration.
This allows only calls of 28 seconds of talk time to be carried in one pulse and 58 seconds of talk time to be carried in two pulses.
Q: Is there any limit on the Phone numbers that can be uploaded?
No,there is no limit on the numbers that can be uploaded through the Phonebook. Please make sure that phonebook is either a CSV or a TXT file.
Q: Is there a difference in rates for STD and local calls?
No there is no difference in rates for STD and local calls.
Q: Can I set a caller-id of my own choice?
For outbound calls the number cannot be changed as masking of numbers is against TRAI regulations
Q: What is the calling capacity of your system?
We can make 6000 calls simultaneously. 20 Lac (approx) calls can be done through the system in 10 hours. Actual throughput depends on network load conditions.
Q: What is HTTP Api?
HTTP Api includes sample Apis for different conditions.In 'Get ApiId',select any of the previously saved files.The ApiId of the selected file will be displayed. In 'Customized Api',select the required Api type and get Api.

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